McRoberts' commitment to partner with its clients to create and execute customized security programs creates value for residential communities. Every residential property has a unique combination of resident profile, requirements, location, threats and relationships with law enforcement. Drawing from its capabilities in security program assessment and development, physical security services and state-of-the art security technologies, McRoberts partners with residential boards and/or management to develop effective and efficient programs specifically targeted to each individual property's needs. Because these needs change constantly, McRoberts has a commitment to responsiveness and flexibility that manifests in regular assessment meetings with management and adjustments to the program.
The core competencies that differentiate McRoberts from its competitors in the residential security market are customer service and accountability. McRoberts has earned its reputation for superior customer service through its proprietary, computer-based program that it has developed to attract, vet and retain security personnel who have a natural aptitude for customer service. McRoberts' customer service training program is from the hospitality industry. All residents want to be greeted by name by a friendly yet firm security officer. Residents don't want to be inconvenienced by security. However, residents and property management want all security policies and procedures to be executed precisely. For enforcement, supervision and accountability and for property management's requirement for real-time visibility into security activities, McRoberts leverages technology.
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