McRoberts' commitment to partner with its clients to create and execute customized security programs creates value for cultural institutions. Drawing from its capabilities in security program assessment and development, security officer services and state-of-the art security technologies, McRoberts delivers effective and efficient programs specifically targeted to each institution's needs. Because these needs change constantly, McRoberts has a commitment to responsiveness and flexibility which manifests in regular assessment meetings with management and adjustments to the program. McRoberts core competencies that are common to cultural institutions are high standards for appearance, superior customer service skills and strict adherence to post orders. McRoberts understands that cultural institution security requires the perfect combination of friendly ambassador service to visitors with the strict adherence to post orders for the protection of assets.
McRoberts has earned its reputation for superior customer service through its proprietary, computer-based program that it has developed to attract, vet and retain security personnel who have a natural aptitude for customer service. McRoberts' customer service training program has been developed from best practices in the industries it serves. Security officers get asked questions, and so proper training is required in order that the cultural institution's culture is advanced. McRoberts also supplements in-house security forces during special events and to cover vacations and sick days.
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